Our refund policy lasts 30 days. If 30 days have gone by since the delivery, unfortunately we can't offer you a refund nor an exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable products
- Single-use or consumable products
- Shipping protections
To initiate a return, email with your order number. Please do not send your purchase back to the shipping delivery address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the total of the refund initiated, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items for free if they are defective or damaged. If you need to exchange a product due to a reason from your side, we will replace the item for free, but you may be responsible for shipping fees.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Limited 12-month warranty
This warranty is given by VITALMIZE to the original purchaser of a VITALMIZE Sleep Mask bought from myvitalmize.com. It is not transferable.
What is covered
For 12 months from the day your order is delivered, we cover manufacturing defects in the mask under normal nightly use:
- The head strap losing its hold or the velcro no longer gripping
- A seam opening or the fabric separating
- The moulded cups losing their shape so the mask no longer blocks light
What we will do
We send you a new mask at our expense, shipping included. You do not send the old one back. If the mask is no longer available, we refund what you paid for it.
What is not covered
- Damage from machine washing, tumble drying, hot water or bleach — hand wash cool, air dry
- Tears, cuts, pet damage, or anything that is not the mask failing on its own
- Discolouration from make-up, skincare or hair product
- Masks bought from a reseller rather than from myvitalmize.com
- Any claim made more than 12 months after delivery
How to make a claim
- Email with your order number, the word "warranty", and a photo of the problem.
- We reply within 1 business day.
- If the claim is approved, your replacement ships within 2 business days.
There is no fee, no form, and no restocking charge.
How this sits with the 60-night guarantee
They are separate, and you can use both. In the first 60 nights you can have your money back for any reason at all — including simply not liking it. This warranty runs for 12 months and covers the mask breaking, not your opinion of it.
Some states do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so the limits above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact
We reply within 1 business day.